The Nigerian Communications Commission (NCC) has directed telecom operators to inform consumers of major service outages through media channels, including the cause, affected areas, and estimated downtime.
The NCC gave the directive in a statement on Sunday signed by Acting Head, Public Affairs, Nnenna Ukoha.
It also mandated that customers must be notified at least a week ahead of any planned service disruptions.
The order applies to mobile network operators, internet service providers, and other last-mile providers.
According to the statement, operators are now required to offer appropriate compensation, such as validity extensions, if an outage lasts more than 24 hours, in line with the Consumer Code of Practice Regulations.
NCC ORDERS TELECOMS TO ALERT CUSTOMERS OF MAJOR OUTAGES
