The Nigerian Electricity Regulatory Commission says it received 1,220,245 complaints through its customers’ complaints units in 2023, adding that metering and overbilling of power users accounted for the highest complaints.
According to a report by the commission on Monday, the complaints bothered on metering, overbilling, disconnection, service interruption, delay in reconnection, load shedding, and voltage interruptions, among others.
Meanwhile, the report added that the electricity distribution companies in Nigeria raked in N1.07tn in 2023.
NERC maintained that the total revenue collected by the Discos from customers in 2023 was N1.07tn out of the total bill of N1.46tn to customers.
This, it was said, left an outstanding balance of N385.73bn, translating to a collection efficiency of 73.64 per cent.
METERING, OVERBILLING TOP CUSTOMERS’ COMPLAINTS SAYS NERC
