The Tax Ombud/Chief Executive, Office of the Tax Ombud, Dr John Nwabueze, says the office is focused on promoting transparency and fairness in tax dispute resolution as part of ongoing fiscal reforms.
Speaking at the recent breakfast meeting with senior journalists in Lagos, Nwabueze urged the newsmen to educate taxpayers on the office’s mandate and complaint procedures, noting that it provides a channel for filing grievances and obtaining redress at no cost.
He disclosed that the Office of the Tax Ombud is set to unveil a website and a toll-free call centre to improve access to its services. Nwabueze said the office was established as “an independent and impartial body to protect taxpayer rights, resolve grievances, and promote fairness in tax administration.”
According to him, the initiative provides an avenue for Nigerians to engage more actively in economic development. He said the establishment of the office reflects efforts “to build a tax system that balances revenue generation with due process and fairness”, adding that it is expected to “encourage voluntary compliance.”
Nwabueze noted that an effective tax system must be fair, responsive, and just, explaining that the office serves as a bridge between taxpayers and revenue authorities by offering accessible dispute-resolution mechanisms.